Refund policy

When we refund

• You paid but didn’t get Premium, and we can’t fix it within 2 working days of you telling us.
• You were charged twice, or paid into an account we gave you after already having Premium. We refund the extra payment.
• You paid the wrong amount. Underpayments don’t unlock Premium; overpayments above the price are refunded on request.
• You changed your mind within 7 days of paying and have saved no more than the free number of semesters since. We refund in full.
• We close the service within 12 months of your payment. We refund a fair share.

When we don’t

• After 7 days, or once you’ve used Premium beyond the free plan, because Premium is a digital service you get straight away.
• If your account was closed for breaking our terms of service.
• For differences between our calculations and your school’s official results (see the terms for why these can happen).

Transfers to an expired account number

The account number shown when you upgrade is for one payment only and expires. If you sent money after it expired, our payment partner, Korapay, normally reverses it automatically. If it doesn’t reach you within 3 working days, contact us.

How to ask

Use the contact form (topic: Payment or Premium) or email support@kycgpa.com from the email on your account. Include the date and amount you paid and, if you have it, the bank’s transaction reference.

We reply within 2 working days. Approved refunds go back to the account you paid from, usually within 5 to 10 working days depending on your bank. When we refund Premium, it’s removed from your account.

This policy doesn’t affect your rights under Nigerian consumer protection law.